Effective Date: March 1, 2025
Last Updated: March 7, 2025

1. Introduction

Thrive Mental Health Services (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, and safeguard personal information, including phone numbers, when you use our services or visit our website. By accessing our website or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Name
• Email address
• Phone number
• Payment information (if applicable)
• Other information you provide when filling out forms on our website

3. How We Use Your Information

We collect and use personal information for the following purposes:

• To provide and improve our mental health services
• To communicate with you regarding appointments, services, or updates
• To send SMS/text messages for appointment reminders, confirmations, or important notifications
• To comply with legal and regulatory requirements

4. SMS/Text Messaging

By providing your phone number, you consent to receiving SMS/text messages from Thrive Mental Health Services for the purposes outlined below:

• Appointment confirmations, reminders, and cancellations
• Service updates and important notifications
• Customer support communications

4.1 How We Store and Protect Your Data

• Your phone number is securely stored and not shared with third parties for marketing purposes.
• We use industry-standard security measures to protect your data from unauthorized access.
• You may opt out of SMS communications at any time by replying “STOP” to any message or by contacting us directly.

5. Sharing and Disclosure of Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share information in the following situations:

• With service providers who assist in delivering our services (e.g., scheduling platforms, SMS providers)
• To comply with legal obligations or protect against fraud or security threats

6. Data Retention

We retain your information only for as long as necessary to provide services or as required by law. If you request deletion of your information, we will securely delete it unless legal obligations require retention.

7. Your Privacy Rights

You have the right to:

• Request access to your personal information
• Request corrections to your information
• Opt out of marketing communications, including SMS messages
• Request deletion of your personal data

To exercise your rights, please contact us at info@thrivemhs.org or (757) 239-5090.

8. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will include an effective date.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Thrive Mental Health Services
555 Belaire Ave #2013, Suite 210
Chesapeake, VA 23320
United States
📧 Email: info@thrivemhs.org
📞 Phone: (757) 239-5090