Effective Date: March 1, 2025
Last Updated: March 7, 2025

1. Introduction

Welcome to Thrive Mental Health Services (“we,” “us,” or “our”). By accessing our website, using our services, or providing your phone number for communication purposes, you agree to be bound by these Terms and Conditions. Please read these terms carefully before using our services.

2. Use of Our Services

Thrive Mental Health Services provides mental health-related services, including therapy, counseling, and wellness resources. By using our services, you agree to:

• Provide accurate and complete information.
• Comply with all applicable laws and regulations.
• Refrain from using our services for any unlawful or unauthorized purposes.

3. SMS/Text Messaging

By providing your phone number, you consent to receive SMS/text messages from us for the following purposes:

• Appointment confirmations, reminders, and cancellations
• Service-related updates and important notifications
• Customer support and communication related to our services

3.1 User Consent & Opt-In

• By submitting your phone number on our website or through other means, you explicitly consent to receive SMS/text messages from Thrive Mental Health Services.
• Your consent to receive text messages is not a condition of receiving services from us.

3.2 Opt-Out Options

• You may opt out of SMS communications at any time by replying “STOP” to any message.
• After opting out, you will no longer receive SMS messages, except for those required by law or essential service notifications.
• If you experience issues with opting out, contact us at info@thrivemhs.org or (757) 239-5090 for assistance.

3.3 Message and Data Rates

• Standard message and data rates may apply based on your mobile carrier’s policies.
• Thrive Mental Health Services is not responsible for any messaging fees incurred by users.

3.4 Security & Data Protection

• Your phone number and personal information will be stored securely and will not be shared with third parties for marketing purposes.
• We implement industry-standard security measures to protect your data from unauthorized access.

4. Service Availability

We strive to provide reliable services; however, we do not guarantee uninterrupted access to our website, SMS notifications, or other communication channels. We reserve the right to modify, suspend, or discontinue any service without prior notice.

5. Limitation of Liability

Thrive Mental Health Services is not responsible for any damages, including but not limited to, loss of data, service interruptions, or unauthorized access to your information arising from your use of our services.

6. Amendments to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the updated terms.

7. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us:

Thrive Mental Health Services
555 Belaire Ave #2013, Suite 210
Chesapeake, VA 23320
United States
📧 Email: info@thrivemhs.org
📞 Phone: (757) 239-5090